New Leaders Join Inbox Health to Enhance Patient Billing Experience

New Haven Welcomes Two New Leaders to Inbox Health’s Team

NEW HAVEN, Conn., Dec. 11, 2024 – Exciting changes are underway at Inbox Health, a *cutting-edge technology platform* dedicated to enhancing the patient billing experience. The company recently announced the addition of two seasoned healthcare leaders, James Kanka and Jesse Shoplock, who are set to drive the company’s growth strategy into 2025. With nearly 25 years of combined experience in scaling digital health businesses, both individuals will play pivotal roles in expanding Inbox Health’s market reach and forging innovative partnerships.

Meet the New Faces at Inbox Health

James Kanka will step into the role of Senior Vice President of Marketing, while Jesse Shoplock takes on the position of Senior Vice President of Business Development. These two high-caliber professionals bring unique skills and visions aimed at enhancing how patients interact with healthcare billing.

Before joining Inbox Health, Kanka was instrumental in implementing successful *multi-channel marketing plans* at several software companies. He has a reputation for being a strategic thinker who can navigate the complexities of the healthcare landscape. His efforts at other companies led to remarkable improvements and innovations that ultimately benefited patients and healthcare providers alike.

On the other hand, Shoplock’s previous experience includes an impressive seven-and-a-half-year tenure as Vice President of Partner Integration at InstaMed, a leader in healthcare IT services and banking solutions. Known for his ability to see and create integration opportunities, he established a vendor network that many organizations still rely on today.

Why These Changes Matter

Robbie Abt, Chief Revenue Officer at Inbox Health, expressed his enthusiasm regarding the recent hires, stating that both Kanka and Shoplock have the *experience and ambition* needed to propel Inbox Health to new heights. He emphasized the significance of innovative billing solutions, especially as healthcare costs are expected to reach an all-time high in 2025. This reality makes effective patient billing and revenue management crucial for the sustainability of healthcare practices.

“With healthcare costs projected to reach their highest level in 13 years by 2025, strengthening patient billing and revenue management is more critical than ever for the sustainability of healthcare practices,” Abt pointed out.

Addressing a Growing Problem

Shoplock is particularly eager to dive into his new role, as he’s aware of the prevailing *discontent among patients* regarding the billing process. “Over the last decade, there’s been little innovation – or incentive to change – in how patients are billed for healthcare services,” he noted. With increasing healthcare expenses, healthcare providers are now motivated to *reevaluate their technology stacks* and strategies. Shoplock believes that the right tools not only enhance the patient experience but also help healthcare professionals focus more on providing care.

Meanwhile, Kanka’s perspective aligns, as he views the healthcare billing process as overly complicated and often neglected. “Healthcare is ridiculously complex. I seek out companies that make healthcare easier for patients,” he shared. His goal at Inbox Health will be to simplify the billing experience for patients and promote a clear financial return on investment for healthcare practices.

What Inbox Health Offers

Inbox Health directly tackles the urgent issue of patient accounts receivable (A/R). The platform is built specifically for billing teams, automating the billing process and providing a more modern patient support experience. By improving patient engagement through clear communications, flexible payment options, and prompt support, Inbox Health allows billing teams to operate more efficiently. Since implementing its services, many billing teams have reported a remarkable *60% increase in collection speeds within the first two months*.

Currently, Inbox Health supports over 3,000 healthcare practices, serving more than 2 million patients each year. Headquartered in New Haven, the company has recently earned a spot on the *Inc. 5000 list of fastest-growing private companies in America*, a testament to its success and growth in the healthcare sector.

As Kanka and Shoplock set their sights on the future, they bring an invigorated focus to a critical area of the healthcare experience that affects us all. Their appointments mark a promising new chapter for Inbox Health, and it seems the best is yet to come for this innovative company.