April 11, 2025

Homeowners in Buncombe County Grapple with Storm Aftermath

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News Summary

Following Tropical Storm Helene, Buncombe County homeowners are struggling with the storm’s severe aftermath, which included over 300 landslides and tragic loss of lives. Community support is crucial as many face denied insurance claims and limited assistance options. Homeowners are encouraged to seek help from local agencies as they navigate recovery efforts and the state has extended disaster assistance deadlines.

Homeowners in Buncombe County Grapple with Storm Aftermath

As the dust settles after Tropical Storm Helene, many homeowners are facing an uphill battle as they navigate the aftermath of the storm’s fierce destruction. The storm didn’t just lash the area; it left behind a wake of devastation, including more than 300 landslides and tragic losses, with 16 lives claimed in Fairview. For those living in Buncombe County, the struggle to find support has become a daunting task.

Where to Seek Help

“If you’re feeling overwhelmed, you’re not alone,” is a sentiment many in the community share. Residents are encouraged to reach out for assistance at the MARC center, previously known as Bowman Middle School. Representatives from FEMA and North Carolina Case Management are available every Wednesday from 9 AM to 4:30 PM to help guide homeowners through the recovery maze.

The Frustration of Denied Claims

One homeowner, Simone Seitz, faced significant damage to her property, including water intrusion and lost roof shingles. Like many others, she filed claims with both her homeowner’s insurance, State Farm, and FEMA. Unfortunately, both claims have been denied. State Farm couldn’t find any direct physical loss related to her roof, while FEMA deemed her home to be “safe to live in.” Such denials leave homeowners feeling bewildered and frustrated, especially when their realities tell a different story.

Dr. David C. Marlett, an expert from Appalachian State University, highlights a common issue homeowners face—gaps in insurance coverage. Many policies exclude coverage for earth movement, mudslides, or landslides, leaving property owners vulnerable when disaster strikes. It is startling to note that fewer than 3% of homeowners in North Carolina have flood insurance, adding more stress to the already strained recovery efforts.

Maps and Data in the Wake of the Storm

The United States Geological Survey (USGS) documented over 2,000 landslides during Helene’s onslaught. However, detailed data regarding each home impacted remains scarce. The North Carolina Geological Survey has pinpointed around 250 properties affected by the storm’s overwhelming aftermath in the western counties.

To ease the plight of homeowners, the North Carolina Insurance Commissioner’s Office has recommended mediation for those facing similar challenges. But many homeowners express frustration, citing poor communication and limited assistance from local non-profits, which often results in them being disqualified from receiving support.

What’s Available for Homeowners?

In light of the chaos, FEMA disaster assistance could potentially aid homeowners by covering funds for repairs, temporary housing rental, and other essential expenses related to Tropical Storm Helene. After two denials, Seitz has opted to hire a drainage crew to immediately address the repairs needed on her property, emphasizing the urgency of her situation.

Seitz has also applied for the North Carolina Disaster Case Management program, aiming to find guidance regarding financial help, although she’s still waiting for a response. Over 3,241 households across the region have submitted applications for this assistance, supported by teams of 77 full-time case managers working tirelessly to help.

A Glimmer of Hope for Victims

In good news for storm survivors, Governor Josh Stein has requested an extension—up to 30 days—allowing disaster survivors to apply for FEMA’s individual assistance program, with a new deadline set for April 7, 2025. Homeowners affected by the storm might also qualify for assistance due to uninsured losses.

To help expedite recovery, the governor has requested an additional $19 billion in federal funds specifically to support recovery efforts statewide. Residents are reminded that they can apply for disaster assistance through various routes, including Disaster Recovery Centers, the FEMA hotline, or even online.

Should homeowners receive a denial from FEMA, they have the option to appeal and can access resources from the North Carolina Disaster Case Management Program for additional aid.

As the community continues to navigate this challenging path, the hope is that with assistance and support, Buncombe County will rise stronger from the wreckage of Tropical Storm Helene.